Dash Platform Selected by Canlan Ice Sports Corp. as Its CRM Software Solution to Manage Its 20 Recreational Facilities Across North America
9 November 2018
Dash Platform announces it has been selected by Canlan Ice Sports Corp., the largest owner, and operator of recreational ice and sports facilities in North America to implement an all-in-one customer relationship management (CRM) solution to effectively manage operations, streamline revenue, communicate with customers, and maximize efficiencies. In addition, Dash Platform will work with Canlan to design and implement a new customer experience management (CXM) platform that will offer a new and unique experience for their customers.
“Dash Platform will essentially serve as the backbone for Canlan Ice Sports to enable its operations to run smoothly,” said Tim Bauman, CEO of Dash Platform. “With robust data analytics and reporting tools, Dash can provide operational efficiencies and drive revenue growth by focusing on program metrics and the use of SEO tools.”
Canlan Ice Sports operates 20 facilities in Canada and the US, including 57 ice surfaces and 20 court and turf surfaces. The company has extensive programming serving more than 150,000 hockey players and athletes including adult and youth hockey leagues, a popular 3on3 youth hockey league, hockey and skating academies, hockey and sports camps and a successful tournament program.
“Our commitment to our customers and to making sure their needs are taken care of, is our top priority and the key to our success,” said Joey St-Aubin, President & CEO of Canlan Ice Sports. “That means we need to pay attention to all the fine details and facilitate a smooth and simple customer experience from the time they first register for one of our programs online or in person, to their experience while they are in our facilities, to well after they leave and tell their friends about us.”
“We are excited to start designing a new user interface for Dash Platform to deliver on Canlan’s very high expectations for customer service,” said Tim Bauman. “Our new CXM platform will be tailored to the Canlan customer and offer a superior experience from start to finish.” Dash’s cloud-based platform is easy to use and optimized to provide a seamless experience on all devices, including mobile, tablet
and desktop environments.
About Dash Platform ( http://www.dashplatform.com )
Based in Bellevue, Wash., Dash Platform is the industry leader in sports facility management software platforms that enhance the customer experience and simplify complex facility management. Dash Platform provides an all-in-one solution including, program, class and league management, scheduling, point of sale (POS) payment and processing, and decision-support analytics to help advise, drive, and manage the customer experience. Since it was founded in 2001, Dash Platform has grown into a leading software management solution for sports facilities, non-profits, and parks and recreation organizations around the country.
About Canlan Ice Sports ( http://www.icesports.com )
Canlan Ice Sports Corp is headquartered in Toronto and Vancouver and is the North American leader in the development, operation and ownership of multi-purpose recreation and entertainment facilities. Canlan is the largest private sector owner and operator of recreational ice sports facilities in North America and currently own and/or manage 20 facilities in Canada and the United States with 77 surfaces including ice rinks and indoor court surfaces and turf fields. The company is listed on the Toronto Stock Exchange.